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Terms of Use of the online store

Please read carefully the following terms regarding the rights and obligations of the company to all of you visitors of the website.
A visit to the website presupposes the full acceptance of the following terms.

Please read carefully the following terms regarding the rights and obligations of the company to all of you visitors of the website.
A visit to the website presupposes the full acceptance of the following terms.

Tel: 231 046 1226
VAT number: 998361047 | ΔΟΥ: ΘΕΣΣΑΛΟΝΙΚΗΣ
GEMI number: 043468006000

1. CONTENTS: reserves the right to change the content of the website at any time without prior notice.


The website contains links to third party websites (links). The provision of links does not imply endorsement of their content. The links are provided for the convenience of the users. Users visit these websites at their own risk.


The Customer declares that all the information provided by him during the use of the Website is accurate. The Customer undertakes to cover any loss of tosentouki or partner companies from the use of this Website and the Customer’s account by persons not authorized by the Customer.


The company ΑΦΟΙ ΓΡΑΔΟΜΠΟΡΛΙΑ ΟΕ ( is not responsible for direct or indirect, positive or negative damage, which may result from the inability to use the Website as well as from any errors, interruptions, defects or delays in the operation of the Website or in the transmission of information through the internet.


The company is not responsible for any technical, typographical or spelling errors in the prices or features of the products. The listed prices, as well as the discounts are valid for purchases only through our online store and not our physical store. In case a product has an unusually low price, without any special indication justifying it, please contact us before ordering the product.


The personal data of the Customers are used, according to law 2472/97, exclusively for the execution and proof of their orders, the provision of personalized services and the export of statistical data. This data is not transmitted to third parties, except for companies cooperating with tosentouki which personal data of the customer are transmitted in order to send him promotional material and personalized offers. The Customer hereby gives his consent for the storage and processing of his personal data by tosentouki for the purposes of execution and proof of his orders, the provision of personalized services and the export of statistics and its transmission to companies cooperating with tosentouki with for the purpose of sending him promotional material and personalized offers. The Customer has the right to have access to every information he has given us (right of access no. 12 Law 2472/97) and to object at any time to the processing of the data concerning him (right of objection no. 13 Law 2472/97 ).


External – Aesthetic Defects:

Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of external, aesthetic defects, and if any, is entitled to refuse receipt of the item. In case of unconditional acceptance by the customer of the delivery of the item, it will be considered that it was delivered in excellent condition externally and without aesthetic defects.

Product returns are charged to the company:

In all cases in which products other than those sold are delivered, by type or quantity.

In case during the delivery the item has packaging damaged, completely or for the most part, the customer must not accept the receipt of the product from the beginning and request its replacement, after consultation with the company

In case it is found that the item has a manufacturing defect (if this is confirmed by the authorized repairer who provides the guarantee of good operation) or lack of quality, which quality has been previously agreed in writing with the company.

In cases of return charged by the company, the products must be returned within 5 days of the company’s approval for the return, in the condition received by the customer.

In cases where the company has approved a product replacement or credit, its return should be made together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging . The return of products with a charge of the company will be made either by personal and transport means of the company or by courier

(only with the partner).

In cases where the company cancels a transaction, provided that the products have been previously received and checked by the company, the refund to the customer will be made in the same way as their payment, with the care of the company. In particular, in case of debit by credit card, the company will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract with the customer without the company’s responsibility. most.

The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract and defined by the bank of the trader. In the case of cash payment, if the customer had chosen the option “collection from the store”, the refund will be made to him from the store from which the product was received. The price will be refunded within fourteen (14) working days at the latest. In case the products are returned incompletely, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and will unilaterally and without any other partial offset of its claim against the customer.


8.1 The Customer, if he is a natural person and concludes the contract of sale for his personal use and not for business, ie the product has not been purchased with an invoice is entitled to withdraw from the sale within a period of fourteen (14) calendar days, provided its packaging product has not been opened, the safety tapes have not been unsealed and of course the product has not been put into operation.

8.2 Commencement of the withdrawal period

8.3 For sales contracts, the withdrawal period begins:
i. From the day on which the product is delivered to the customer or to a third party indicated by the customer.
ii. In case of many products ordered with one order, from the delivery of the last product.

8.4 This withdrawal is made without the obligation of the customer to state the reasons and without any charge under and if the item has already been delivered the Customer must return the product exactly in the condition he received it, with all its parts, the forms that the accompany its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

8.5 The declaration of withdrawal is exercised in writing or electronically and the Company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. The Customer can use for this statement the model that he will find here.

8.6 Following the declaration of withdrawal, the Company is obliged to return the price received. The refund to the customer will be as follows:
i. in case of debit by credit card: if until the withdrawal and return of the item the price has been paid to the Company by the Bank, the Company will be obliged to inform the Bank about the cancellation of the transaction and the bank will carry out any transaction the contract he has drawn up with the client. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract.
ii. in case of cash payment, or by deposit in the bank account of the company, the refund to the customer will be made by deposit in a bank account (IBAN) which he will indicate.
iii. In case of payment via Paypal, a refund will be made with a corresponding credit to the customer’s Paypal account.

8.7 The return of the products by the Customer will be done without undue delay and in any case within fourteen (14) days from the day of notification of the withdrawal to the supplier. In no case will products be accepted by the Company without prior written or electronic notification of the withdrawal.

8.8 In case of withdrawal, the Customer returns the product at his own expense and at his own risk during transport. The products that the Customer wishes to return should be in the exact same condition in which they were received, ie without being opened or unsealed or their packaging has been tampered with, ie the Customer should manage the products exactly as you would if they were checked at a physical store before buying them.

8.9 The Customer is liable to indemnify the company if he made a use other than that which is if

the Company is entitled to agree with the customer on its compensation even with mutual set-off.

8.10 Exceptions to withdrawal

8.11 There is no withdrawal in the following cases:
i. Products that are not suitable for return, for health reasons or for hygiene reasons, and which have been opened after delivery.
ii. In case the Customer chooses collection from the store and payment at the store, then the sale is not considered as a distance contract and therefore the right of withdrawal does not apply.
iii. The value of the product is less than or equal to 30 euros (article 3j, par.1, law 2251/1994)


Each product is accompanied by a “Commercial Guarantee” of good operation which is offered by the manufacturer, is covered according to the specifications set by the manufacturer and approved by him “Service centers” (service centers) and which comes to cover you in addition to the legal rights your.

Your legal rights deriving from the LEGAL GUARANTEE the provisions on the sale of consumer goods and guarantees of the Civil Code (such as the right of correction or replacement – unless such an action is impossible or requires disproportionate costs – the right to reduce the price, the right to reduce the price, from the contract -unless it is an insignificant real defect- due to a real defect or lack of agreed capacity, for a period of two (2) years from the date of delivery), of art. 5 of Law 2251/1994 (such as the right of the consumer to request a temporary replacement of the product, in case the required repair time for the product under warranty exceeds 15 working days), as well as any other provisions on consumer protection, are not affected in any way by the commercial guarantee offered by the manufacturer of the product in question. Www. [Block id = “637085”] has the full responsibility and undertakes all the obligations provided by law and its provisions regarding your rights as a consumer.